Cancellation & Refund Policies.

At Freshly Plum Skincare, we value our clients and strive to provide a personalized experience for each appointment. We kindly ask that you review our cancellation policy below to ensure we can accommodate all clients effectively.

Appointment Cancellations & Rescheduling

• We require at least 24 hours' notice for any appointment cancellations or rescheduling requests.

• Cancellations made within less than 24 hours of the appointment time will be subject to a 50% charge of the scheduled service.

• No-shows (failure to arrive without notice) will be charged 100% of the scheduled service and may require a deposit for future bookings.

Late Arrivals

• If you arrive more than 15 minutes late, we may need to adjust or reschedule your service out of respect for other clients. The full-service fee may still apply.

Membership & Package Cancellations

• If you have a membership or prepaid package, cancellations must be made at least 7 days before the next billing cycle to avoid additional charges.

• No refunds are provided for partially used memberships or packages.

Emergency Considerations

We understand that emergencies happen. If you have a sudden illness or unforeseen circumstance, please reach out as soon as possible, and we will do our best to accommodate your situation.

How to Cancel or Reschedule

To cancel or modify your appointment, please contact us via:

[678.933.5283]

[hello@freshlyplum.com]

By booking an appointment with Freshly Plum Skincare, you acknowledge and agree to our cancellation policy.

Thank you for respecting our time and business—we appreciate you!

Freshly Plum Skincare Refund & Exchange Policy

We want you to love your skincare! If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges:

Time Frame: You may return or exchange unopened and unused facial products within 14 days of purchase with a valid receipt.
Eligibility: To be eligible for a return or exchange, the product must be in its original packaging, unopened, and in resellable condition.
Opened Products: For opened or gently used products, we offer store credit or exchange only, provided the item is returned within 14 days and more than half of the product remains.
Non-Returnable Items: Due to health and safety regulations, we cannot accept returns or exchanges on used items that are less than half full or outside the return window.

How to Return:

Please bring your product and receipt to our location at:

1400 Buford Highway, Suite G4, Sugar Hill, GA 30518
If you made your purchase online or via phone, don't hesitate to contact us at hello@freshlyplumskincare.com or call/text 678-933-5283 before mailing anything back.